The First Hills

Return and Replacement policy

:Replacement policy

1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.

2- In order to replace the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer must pay the shipping value if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and product delivery To the shipping company, in the event of defects or errors, the consumer will be compensated


The consumer does not have the right to replace the product in the following cases:

1- If the product was manufactured at the request of the consumer or according to specifications specified by him. This excludes products that have a defect or that violate the specifications specified by the consumer.

2- If the product is video tapes, CDs, CDs, or information programs that have been used.

3- If the product is newspapers, magazines, publications, books, or other works considered to be literature.

4- If a defect appears in the product due to misuse by the consumer.

5- If the contract deals with providing accommodation, transportation, or feeding services.

6- If the contract deals with the purchase of software download products via the Internet.

7- If the product is digital, such as e-books and courses.

8- If the product is electronic services, for example, but not limited to the advertising management service, the service of issuing the self-employment document, and the service of establishing and designing an online store.



:Return Policy

1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to terminate the contract and retrieve the product provided to him from the store within the seven days following the date of receiving the product, and he is not entitled to that product after the seven days have passed.

2- To return a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety.

3- The consumer bears the costs resulting from the return process. In the case of an international return, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.


The consumer has no right to return the product in the following cases:

1- If the product was manufactured at the request of the consumer or according to specifications specified by him. This excludes products that have a defect or that violate the specifications specified by the consumer.

2- If the product is video tapes, CDs, CDs, or information programs that have been used.

3- If the product is newspapers, magazines, publications, books, or other works considered to be literature.

4- If a defect appears in the product due to misuse by the consumer.

5- If the contract deals with providing accommodation, transportation, or feeding services.

6- If the contract deals with the purchase of software download products via the Internet.

7- If the product is digital, such as e-books and courses.

8- If the product is electronic services, for example, but not limited to the advertising management service, the service of issuing the self-employment document, and the service of establishing and designing an online store.